What Should You Expect From Your Insurance Company After a House Fire?

An Insurance Guide to House Fires

Series: An Insurance Guide to House Fires

On your end, you want to recover quickly and get back on your feet. If you want to ensure that your needs are met, here are some things to consider. 

Assess Cost of Living Expenses

Even if you wind up staying at a family member’s house, you can still get money for their trouble. Have your family member draft a list of living expenses that they are providing (i.e., room and board, meals, etc.) so that you can include it into your claim. These are called “loss of use” funds, and they will help you out immensely.

Beyond the price of a hotel room, most insurance companies will only consider expenses that are generated as a result of the fire. For example, if your grocery bill is only $400 a month and you’re still spending that living elsewhere, you won’t be able to claim any additional funds. 

Getting an Advance

Because filing and processing a claim takes time, you will likely have to secure an advance from the insurance company to handle any immediate expenses or bills. Remember, you have to pay things like mortgage and utilities even if your house is under repair, so you need money to stay solvent. 

Don’t Throw Anything Away

It’s natural to think that ruined items should go into the trash, but don’t do anything until it’s been logged into your case file. If you toss something and the insurance company doesn’t know about it, that’s a total loss, and you can’t reclaim it in your settlement. 

Don’t Agree to Close the Case Immediately

Don’t close your case too quickly. It can sometimes take several months to assess all of the damage to the property. If your case is closed, and you find additional damage to your property, you won’t be able to do anything because the case is closed. Thus, wait a while before you make things final so that you don’t run into that situation. 

Contact Us Today

Don’t wait until it’s too late to contact Bob Johnson Insurance. Your home is one of the most valuable items you own, so it’s crucial that you have a policy that will replace lost or damaged items.

If you live in Knoxville, TN, and the surrounding area, call us today at 865-922-311 or click here to contact us to find out how we can protect you and your family. As an independent agency, we are able to offer a choice of carriers and options, plus personalized advice to help make sense of it all. And, we make it easy by doing the research and the work for you.

What Do Insurance Companies Expect from You After a House Fire?

An Insurance Guide to House Fires

Series: An Insurance Guide to House Fires

For the most part, insurers are mostly interested in the following:

  • Assessing the amount of your claim
  • Getting a comprehensive list of damages and lost items
  • Closing your claim quickly

To ensure that the process goes as smoothly as possible, you should try to provide the insurance company with as much documentation and information as possible including:

  • Date and time of the fire
  • Location of the fire
  • Injuries and personal damage
  • Previous and current condition of the home
  • Repair costs
  • Cost of living expenses 
  • A police report

You should keep copies of everything in a centralized binder so that you can manage all of these documents neatly. Overall, the more disorganized you are, the more you have to rely on your insurer to assess the damage for you. Having proof of the damage to the value of the lost or damaged items helps work toward a more accurate claim amount.


Next: What Should You Expect From Your Insurance Company After a House Fire?

What You Should Do After a House Fire

An Insurance Guide to House Fires

Series: An Insurance Guide to House Fires

In the immediate aftermath of the fire, you will likely be shocked and stunned. However, the faster that you can start on the path towards recovery, the better it will be for both you and your home. Here are the steps you should take to ensure an efficient restitution plan. 

Find a Place to Stay

Chances are that your home will not be available for you after the fire, meaning that you have to either reach out to friends or family to provide a place to sleep and live in the interim. Only if there is extremely minor damage will you be able to remain in the home, but you have to wait for approval from the fire department. 

Call Your Agent

You want to get your agent out to the property as soon as possible to assess the damage and start working on your claim. You want to get things back to normal quickly, so the sooner you do this, the better off you’ll be. Not only can you get a settlement to repair the damage, but you may also be entitled to “loss of use” funds that can help cover immediate expenses, such as living arrangements. 

Work on Your Financial Situation

Recovery is the primary goal, but the fact is that banks and lenders won’t put a hold on your mortgage payments just because you had a fire. This is another reason to contact your agent immediately so that you can be sure that you can continue to make payments on time and in full so that you don’t have any financial problems afterward. 

Another thing to consider is if any financial documents were lost in the fire. If you lost items like credit cards, bank statements, or tax information it could create problems down the line. Contact these companies to ensure that you can avoid such issues. 

Take Inventory of Damaged Items

While the insurance company will run a comprehensive assessment of what was lost or damaged in the fire, you should make sure that all items are accounted for as well. If you have not done a policy renewal in the last few years, you could be sitting on more value than the insurance company may realize. (See Doing an Insurance Review: Why You Need It and What to Do.)

It’s imperative that you work with your insurer to get the funds necessary to replace everything, including those items that were totally destroyed. Overall, this process may take the longest, unless you have an itemized list of purchases and appraisals already. (See Why You Need a Home Inventory List and How to Make One.) Otherwise, you will have to determine the value after the fact so that it can go towards your claim settlement. 

Being Safe After a House Fire

No matter what, you should never go back into the house unless the fire department says it’s okay. The structural integrity of the property may not be intact, meaning that you could run into falling debris, further causing injury to yourself and others. 

When going back into the house, be sure to avoid sections that are waterlogged. Mold and bacteria will breed in these parts, which could create a health hazard.

As we mentioned, smoke damage can also include dangerous chemicals, so avoid touching items that have soot on them, as well as breathing heavily in sections of the house that have significant smoke stains. If necessary, wear a breathing mask. 


Next: What Do Insurance Companies Expect After a House Fire?

What to Expect After a House Fire

An Insurance Guide to House Fires

Series: An Insurance Guide to House Fires

For many homeowners, one of the worst things that can happen is a fire in the home. Whether it’s a small flame or a destructive blaze, the damage can be both catastrophic and emotionally scarring. 

However, if you do experience a house fire, it’s imperative that you understand what options you have for recovery. Homeowner’s insurance is designed to protect you against this kind of damage, but it requires input from you to ensure that the process moves smoothly. 

If you live in the Knoxville, TN area, then contact Bob Johnson Insurance today to find out how we cover house fires. We provide excellent policies that will keep you and your family protected, no matter what happens. 

What to Expect After a House Fire

If your home goes up in flames, a lot of things are going to happen. The more you know what to expect, the better you can react to ensure that you are both safe and informed. Here’s an overview of what can happen after a house fire. 

Wait for the Fire to be Fully Extinguished

The fire department will be the ones handling the blaze, and it’s up to them to decide when the area is safe and the fire is out. Until they give the all clear, you should avoid getting close to the fire at all. 

Injury Assessment

Hopefully, no one will be hurt in the blaze, but that’s not always the case. If you or a family member are injured either by the fire itself or other circumstances (i.e., smoke inhalation), the paramedics will probably rush you to the emergency room to figure out the extent of the injury. 

Going Back Inside

Depending on how big and how destructive the fire was, you may be able to go back into your house or you may not. Again, it’s up to the fire department to determine how safe the property is, so don’t try going back in unless you have been instructed to do so. Otherwise, you could be putting yourself at unnecessary risk. 

Water and Smoke Damage

Just because part of your house was not engulfed in flames doesn’t mean that it wasn’t damaged. Water hoses and fire extinguishers are necessary for putting out the blaze which can leave lasting effects on parts of your property (as well as the stuff inside). In some case, you may have items that need replacing because they are waterlogged. 

Smoke can also require more extensive recovery. Because the ash can contain harmful chemicals, it will have to be cleaned to avoid inhalation. Again, even if the section was not touched by fire, you can still be facing a lot of damage from the smoke. 


Next: What You Should Do After a House Fire

An Insurance Guide to House Fires (series)

An Insurance Guide to House Fires

For many homeowners, one of the worst things that can happen is a fire in the home. Whether it’s a small flame or a destructive blaze, the damage can be both catastrophic and emotionally scarring. 

If you do experience a house fire, it’s imperative that you understand what options you have for recovery. Homeowner’s insurance is designed to protect you against this kind of damage, but it requires input from you to ensure that the process moves smoothly. 

Part 1: What to Expect After a House Fire

Part 2: What You Should Do After a House Fire

Part 3: What Do Insurance Companies Expect After a House Fire?

Part 4: What Should You Expect From Your Insurance Company After a House Fire?

Tips for Safe Holiday

Tips for a Safe Holiday

The holidays are fun and exciting and busy. Holiday decorations add to the atmosphere and excitement, but they also pose potential safety issues. Follow these simple tips to stay safe this holiday season.

Inspect Strands of Lights

Lights are beautiful and really set the tone for the holidays, but always play it safe when dealing with electricity. Before stringing lights inspect the entire strand. Look for frayed or exposed wires, cracks in the housing where bulbs screw in or any other damage. If you find anything wrong or damaged do not use the strand. Replace damaged strands with new and safe strings of lights. Always unplug a strand when replacing a bulb and make sure to use replacement bulbs that are the correct voltage.

Turn Lights Off at Night

Turn holiday decorations off overnight. Lights become warm the longer they are on and this can pose an ignition risk, especially when hung on a tree. Consider using a timer to ensure the lights go on and off each night to save you from remembering and ensuring safety. Also shut the lights off when you head out to work or to run errands. The same goes for candles. Never leave a candle burning unattended.

Safely Burn the Yule Log

A fire creates a cozy ambience, but before lighting a fire make sure the structure and equipment is safe. For a gas fireplace that means the glass should be intact and in place. For a wood burning fireplace, be sure the chimney has been cleaned and keep the size of the fire under control. Store wood a reasonable distance from the fireplace and keep fire rated gloves and fireplace tools, such as a poker close by.

Test Your Alarms

Test smoke and carbon monoxide detectors to ensure everything is in proper working order. You should routinely check these devices to ensure safety, but with all of the extra decorations and activities during the holidays giving everything another check is a good idea.

Value of Safety Checks

Ensure the holidays are a festive time, but also a safe time by putting these tips to use. With all of the hussle and hubbub of the holidays taking the time to watch out for these safety issues can keep your family and loved ones safe and secure.

Insurance involves more than just a policy. We want all of our customers to be safe and celebrate an enjoyable holiday season. If you have questions, click here contact BJI. We are glad to help.

Seasonal Household Safety Tips

Seasonal Household Safety Tips

When the weather changes, so do our habits. Now, instead of spending time lounging in the sun and trying to stay cool from the Tennessee heat, we have to start bundling up and preparing for colder nights and brisk fall days. 

While the season brings plenty of fun activities (like football games), it can also bring some unexpected hazards. At Bob Johnson Insurance, we want to make sure that you’re prepared for anything this fall, which is why we’re offering some household safety tips this year. 

Check and Inspect Your Heating Sources

Since Knoxville isn’t known for being chilly during the spring and summer, your heater and fireplace are not going to get much use during the warmer months. However, being inactive for so long can cause problems if you’re not careful. 

So, with that in mind, you want to make sure that you inspect all of your heating sources before you use them. Fireplaces can collect flammable debris, and the chimney could become a massive fire hazard. 

Space heaters can pose a threat if they’re old and don’t have modern safety precautions. Your furnace can also be a hazard if it hasn’t been inspected in months. 

Keep Your Home Fire Resistant

Throwing some logs in the fireplace or lighting candles can make the chilly autumn nights more accommodating, but you want to be sure that you’re not putting yourself or your family at risk. 

When lighting any fires in your home, make sure to check the surrounding area for anything flammable. Keep candles away from the walls, and don’t let them burn all night while you sleep. Even a smoldering fire in the fireplace can emit sparks, so extinguish all flames before heading to bed. 

Pay Attention Outside

The fall season is time to bring out the holiday decorations, as well as prepare your plants for winter. Exercise caution when climbing up on the roof, cleaning your gutters, or pruning leaves. Falls and other accidents can happen fast, so you have to stay vigilant at all times. 

Also, keep in mind that the ground can get slippery as the weather changes. Rains and cold temperatures can create hazards, which is why you want to wear quality shoes with sufficient grip whenever you’re outdoors. 

Be Prepared in Case You Need to Use Your Insurance

Following these safety tips will ensure that your holiday season only creates fond memories for you and your family.   Our hope is that your holiday season is filled with family fun and making new memories. It’s good to be prepared just in case something happens that involves your insurance.  Give us a call at 800-624-3339 or click here to contact us. It only takes a few minutes to check your policies to ensure your coverage is adequate.

Fireplace Safety

How to Keep Your Home Safe From Fire

There’s nothing quite like enjoying a warm, cozy fire in the fireplace.  It’s a place to create memories such as sitting around the big fireplace every Christmas Eve listening to the Christmas story and music.  It’s important, however, to keep your home and family safe by keeping your fireplace clean and properly serviced.

Here are some tips for a wood-burning fireplace.

  • Before making a fire:
    • Open the glass doors (if you have them), open the metal screen, and place your kindling and logs inside.
    • Open the damper and a window (just a few inches). Check to make sure smoke will go up the chimney by lighting a match in front of the fireplace, blowing it out, and watching the direction of the smoke.
  • What to burn:
    • Burn only dry, well-seasoned hardwoods in your fireplace.
    • Buy your wood in the spring and store it off the ground and protected from excessive moisture.
    • It takes 6 months to a year for green firewood to be seasoned enough to burn.
  • What NOT to burn:
    • Never burn any materials that are not approved by the fireplace manufacturer.
    • Never burn plastic or Styrofoam.
    • Do not burn trash because it can create a fire that you cannot control or possibly release dangerous poisons into your home.
  • When burning a fire in the fireplace:
    • Use your fireplace for short-duration fires, 5 hours or less.
    • Safety Screen
      • Opening a window will help air flow up the chimney and will keep your house from getting smoky.
      • If your fireplace has glass doors, make sure to keep it open so air is drawn up the chimney.
      • Keep your metal firescreen closed to keep sparks from popping out on the carpet.
    • Never use flammable liquids (such as gasoline) to start a fire.
    • Never leave a fire unattended, especially when children are in the house.
    • Never use your hands to handle burning logs. Use appropriate fireplace tools.
    • Ensure that you wait at least 30 minutes after turning off your fireplace, insert, or stove, before touching it for any reason. The surfaces retain heat.
  • Keep your family safe.
    • Keep track of children and the infirm around your fireplace.
    • Children should not be allowed to play near the fire or to play with fire tools and equipment.
    • You may want to have additional barriers, like baby gates around the fireplace to ensure that the children cannot get near the fireplace.
    • As soon as they are old enough to understand, teach your children about fireplace safety.
  • Prepare your home.
    • Keep a non-flammable rug or other material in front of the fireplace to protect from flying sparks.
    • Be sure your home is equipped with smoke and carbon monoxide detectors. Check them regularly to make sure they work properly and have working batteries. Each level of your home should have detectors and there should be detectors in or near sleeping areas.
    • Equip your home with a fire extinguisher and know how to use it properly. Teach your family members how to use it properly.
    • Flammable materials should be at least 3 feet (or more) away from your fireplace.
  • Keep your chimney in good condition.
    • Keep your chimney clear. If animals nest or debris accumulates and blocks the chimney, it can cause carbon monoxide to flow into your house.  Be sure to have an appropriate chimney cap to protect against blockage and water damage.
    • Use a spark arrester on your chimney to prevent from sparks flying out which can potentially start a fire on your roof or lawn.
    • At least once per year or after approximately 80 fires, have your chimney inspected and cleaned by a certified chimney sweep. Ask him to show you hazards to watch for.
  • After a fire:
    • Cleaning the Firebox (area where logs burn)
      • During the months that you use your fireplace, clean the firebox when ashes build up and at least once per week.
      • Leave about an inch of ash because it helps the coals to heat faster and retains heat easier.
      • Keep the firebox completely clean during months you do not use the fireplace.
    • Remove the ashes.
      • It can take up to 3 days for fireplace coals to completely cool. Always wait that long before you remove the ashes.
      • Close the damper to reduce excess dust.
      • Wear a dust mask and open a window in the same room as the fireplace (to prevent negative air pressure).
      • Shovel the ashes into a metal container. Store the container far away from any combustible materials, surfaces and floors.
      • Never use a vacuum to remove or clean up ashes because they could contain live coals.
    • You can shine your brass fireplace tools with Worcestershire sauce and a toothbrush.
    • If you have glass doors, you can clean tough stains (from flames and heat).
      • Make sure they are cool and then use a razor blade to scrape off tough gunk deposits.
      • Clean the rest of the stains off with a cleaning solution. Spray or sponge the cleaner on and wipe it away with a newspaper (which is lint-free).  Three possible cleaning solutions include:
        • Add a squirt of liquid dishwashing detergent to a bucket of warm water.
        • Add a cup of white vinegar to a gallon of water.
        • Purchase appropriate fireplace glass cleaner at a fireplace store.
      • Cleaning your exterior hearth
        • A slate hearth should be washed, dried and coated with lemon oil every six weeks to make it shine.
        • A brick hearth should be cleaned with a brick cleaner purchased at a fireplace shop.

How to Keep Your Home Safe From Fire Series

5 Tips to Keep Your Home Safe this Halloween

Home Safety Tips for Halloween

Halloween kicks off the holiday season with festive and “spooky” decorations, fun costumes and treats galore. But with fun and festivities come increased risks around your home that can ruin what is meant to be an enjoyable holiday.

The good news is, you can avoid the risks with these simple Halloween home safety tips.

Keep your porch well-lit and clutter free

If you plan to hand out candy to trick-or-treaters on Halloween, be sure the walkway to your porch is free from cords, ropes, and other clutter that can could easily trip a young ghost or goblin.

Make sure that you keep your walkway and porch well-lit so visitors can see and avoid tripping on flower pots and any decorations or debris.  Turning on your porch light and adding additional lights, if needed, can help you avoid any accidents.

Be careful with open flames

Festive decorations can be one of the most enjoyable things about Halloween, but can also pose risks.  Candles with an open flame can be a fire hazard in your home. Keep paper decorations far away from candles. If you put candles in your carved pumpkins, do not leave them unattended.

Keep pets away from trick-or-treaters

Your furry friends may want to join in the fun of greeting trick-or-treaters at the door, but it’s best to confine them away from young strangers in costumes.  While your pet may be very friendly, the excitement of having the doorbell ring frequently and having youngsters reaching out for candy, could stress your pet and cause them to jump or even bite.  Avoid this situation by keeping Fido away from the front door.

Keep your Decorations and Gags Safe

If you plan to dress up your yard with Halloween decorations, make sure they are not sharp, dangerous in any way, or meant to alarm anyone who visits your home.  Decorations are meant to be fun, so make sure they are just that!

Keep Halloween a fun and festive night for you and your neighbors!

By following a few, simple Halloween home safety tips, you can enjoy the spirit of the season while avoiding unnecessary risks and expense. Keep your home safe for your family and your trick-or-treaters!

 

Grilling Safety Part 1: General Tips

Grilling Safety Series

Whether it’s in the backyard, tailgating or elsewhere, grilling seems to be one of life’s simple pleasures.  Unfortunately, there are potential safety issues as well. An average of 8,900 home fires each year are caused by grilling, 80% of them happening with a gas grill.  Here are tips to help you when protect yourself, your family and your home.

Do not leave the grill unattended.

Choose a safe location for your grill. They should be on a level surface and away from the house, garage or other structures. Be sure pets and children are kept away. Do not use them on a balcony, near objects that can catch fire (including your deck rails) or under overhangs or branches.

Only grill outside. Do not use it in a garage, tent or other enclosed space even if it is ventilated due to the risk of carbon monoxide buildup.

Pay attention in cold weather. On cold days, allow extra preheating time and check meat temperatures with a thermometer to make sure it is safe to eat.  Do NOT wear a scarf or loose clothing that can catch fire.  If it is windy, shield the grill and keep it at least 10 feet from anything combustible.

Keep children safe — at least 3 feet from the grill, especially those under 5 years old. 37% of grill-related burns seen at emergency rooms in 2014 were children under 5.

After Grilling

Keep your grill clean.  Remove fat or grease buildup on the grill and the trays underneath.

Dispose of coals properly.  When disposing of charcoals, soak charcoals thoroughly in water and dispose of them in a metal container.

If you are keeping the coals, the coals should be cooled.  Cover the grill tightly and close the vents. This should extinguish the coals and whatever is left will be ready for next time.